Home Services Coordinator

3 weeks ago

Joondalup, Australia JB Hi-Fi Full time
About JB Hi-Fi

JB Hi-Fi is one of Australasia's largest and most trusted retailers, specialising in consumer electronics, home entertainment, small appliances, and white goods. We strive to deliver the most extensive range, cheapest prices, and genuine service to customers every day.

Job Summary

We are seeking a highly skilled Home Services Coordinator to join our team. As a key member of our operations team, you will be responsible for managing enquiries, surveys, and escalations from stores, customers, and subcontractors. Your primary objective will be to ensure products and services are supported and installed in a timely manner, with escalations minimised and managed effectively.

Key Responsibilities
  • Handle all Home Service enquiries, surveys, and escalations from stores, customers, and subcontractors, and take ownership of customer outcomes.
  • Ensure any calls, surveys, escalations, and support tickets are resolved appropriately and within agreed timeframes to achieve great 'raving fan' customer outcomes with an objective, proactive, helpful attitude across all communication channels.
  • Manage and monitor coverage, scheduling, and optimisation of work orders, including scheduling conflicts, unplanned absences, and jeopardy management.
  • Work with multiple systems and within processes and procedures.
  • Assist with key JB stakeholders around the business as required.
  • Adhere to coaching and development and be active in working towards organisational goals.
  • Assist customers with complex support, including de-escalation and complaints handling, and communicating with multiple stakeholders to achieve a positive customer or business outcome.
About You
  • Candidate must have customer service experience, ideally in a retail or corporate environment.
  • Microsoft Products knowledge, good verbal and written skills are essential.
  • Experience using Salesforce or other workforce management systems is preferred.
  • Knowledge and understanding of appliance and technology products are preferred.
What We Offer
  • A supportive, transparent, and inclusive team environment.
  • Opportunities for ongoing training and development.
  • Generous team member discounts across The Good Guys and JB Hi-Fi.
  • Exposure to a dynamic and fast-paced retail environment.
  • A chance to work with a leading retailer in the Australian market.

  • Service Coordinator

    5 months ago

    Joondalup, Australia Perth Disability Services Full time

    **About the Organisation** **Perth Disability Services (PDS)** is a registered NDIS provider in Perth, Western Australia. We are committed to delivering quality and safe support services to people living with a disability, their families, and carers. Our aim is to help people with disability live comfortably and confidently in the community while turning...

  • Home and Garden Maintenance Workers

    5 months ago

    Joondalup, Australia Carealot Home Health Services Full time

    **Benefits for you**: - **Uniform and Laundry allowance**: - **Vehicle Allowance**: - **Tool Allowance** **Discover Your Path with Carealot: Elevate Your Home Care Career** For 27 years, Carealot has been your trusted family-owned home care partner in WA. Join us in Perth, Peel, South West & Great Southern Regions. We don't just provide care - we...

  • Home Department Coordinator

    4 weeks ago

    Joondalup, Australia JB Hi-Fi Full time

    About UsJB Hi-Fi Group is a leading retailer in Australasia, specializing in consumer electronics, home entertainment, and small appliances. Our purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We strive to deliver exceptional customer experiences and provide a supportive work environment for our team members.Why Work with Us?We...

  • Home Department Coordinator

    1 month ago

    Joondalup, Australia JB Hi-Fi Full time

    About UsJB Hi-Fi Group is a leading retailer in Australasia, specializing in consumer electronics, home entertainment, and small appliances. Our purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We strive to deliver exceptional customer experiences and provide a supportive work environment for our team members.Why Work with Us?We...

  • Service Coordinator

    5 months ago

    Joondalup, Australia SPECIALIST DISABILITY HOUSING Full time

    **About Us** Specialist Disability Housing is a registered NDIS provider in Perth, Western Australia. We are committed to delivering quality and safe support services to people living with a disability, their families, and carers. Our aim is to help people with disability live comfortably and confidently in the community while turning their dreams into real...

  • Support Coordinator

    1 month ago

    Joondalup, Australia Perth Disability Services Full time

    Perth Disability Services specialises in Disability Care. We are a Registered NDIS Provider delivering Disability Supports to NDIS Participants. This can range from high care, including private in-home care through to social support, daily living assistance, community access, SIL, MTA and Respite services. **About the Role** We are looking for Full-Time...

  • Home Services Team Member

    3 days ago

    Joondalup, Australia JB Hi-Fi Full time

    About the RoleWe are seeking a skilled Home Services Coordinator to join our team at JB Hi-Fi. In this role, you will be responsible for managing enquiries from stores, customers, and subcontractors, ensuring that products and services are supported and installed in a timely manner.Key Responsibilities:Handle all Home Service enquiries, surveys, and...

  • Automotive Service Coordinator

    2 weeks ago

    Joondalup, Australia RAC WA Full time

    RAC Auto Services is a leading automotive business in Western Australia, with a strong presence across the Perth metro area. As a Service Advisor, you will be part of a reputable brand that offers a unique work-life balance, with guaranteed working hours and opportunities for career growth.What we offer:Monday to Friday, 38 hours a week, with 4 hours on...

  • Automotive Service Coordinator

    3 weeks ago

    Joondalup, Australia RAC WA Full time

    RAC Auto Services is a leading automotive business in Western Australia, with a strong presence across the Perth metro area. As a Service Advisor, you will be part of a reputable brand that values work-life balance and offers a range of benefits to its employees.What can we offer you?Monday to Friday - 38 hours a week, with 4 hours on Saturdays and penalty...

  • Automotive Service Coordinator

    4 weeks ago

    Joondalup, Australia RAC of WA Full time

    RAC Auto Services is a leading automotive business in Western Australia, with a strong presence across the Perth metro area. As a Service Advisor, you will play a key role in delivering exceptional customer experiences and ensuring the smooth operation of our service centres.What We Offer:A guaranteed 38-hour workweek, with 4 hours of overtime on Saturdays,...

  • Automotive Service Coordinator

    2 months ago

    Joondalup, Australia RAC WA Full time

    RAC Auto Services is a leading automotive business in Western Australia, with over 10 centres across the Perth metro area. As a Service Advisor, you'll be part of a reputable brand that offers a unique work-life balance, with guaranteed hours and opportunities for career growth.What We OfferMonday to Friday, 38 hours a week, with 4 hours on Saturdays and...

  • Automotive Service Coordinator

    1 month ago

    Joondalup, Australia RAC WA Full time

    RAC Auto Services is a leading automotive business in Western Australia, with over 10 centres across the Perth metro area. As a Service Advisor, you'll enjoy a great work-life balance, with guaranteed hours and the opportunity to earn extra income by achieving realistic targets.What We OfferMonday to Friday, 38 hours a week, with 4 hours on Saturdays and...

  • Automotive Service Coordinator

    2 weeks ago

    Joondalup, Australia RAC WA Full time

    RAC Auto Services is a leading automotive business in Western Australia, with over 10 centres across the Perth metro area. As a Service Advisor, you will be part of a reputable brand that offers a unique work-life balance, with guaranteed hours and opportunities for career growth.What We OfferMonday to Friday: 38 hours a week, with 4 hours on Saturdays at...

  • Automotive Service Coordinator

    2 weeks ago

    Joondalup, Australia RAC of WA Full time

    RAC Auto Services is a leading automotive business in Western Australia, with over 10 centres across the Perth metro area. As a Service Advisor, you will have the opportunity to work with a reputable brand, offering guaranteed working hours, true work-life balance, and the chance to earn extra income by achieving realistic monthly targets.What We OfferMonday...

  • Automotive Service Coordinator

    1 month ago

    Joondalup, Australia RAC WA Full time

    RAC Auto Services is a leading automotive business in Western Australia, with over 10 centres across the Perth metro area. As a Service Advisor, you'll be part of a reputable brand that offers a unique work-life balance, with guaranteed hours and opportunities for career growth.What We Offer:Monday to Friday, 38 hours a week, with 4 hours on Saturdays and...

  • Automotive Service Coordinator

    6 days ago

    Joondalup, Australia RAC WA Full time

    RAC WA is seeking a skilled and customer-focused Service Advisor to manage the member experience during the vehicle service process. This role is ideal for a motivated individual with strong communication skills and a passion for delivering exceptional customer service.Key Responsibilities Greet members and confirm vehicle information, including make, model,...

  • Automotive Service Coordinator

    3 weeks ago

    Joondalup, Australia RAC WA Full time

    RAC Auto Services is a leading automotive business in Western Australia, with a strong presence across the Perth metro area. As a Service Advisor, you will be part of a dynamic team that values work-life balance and offers a range of benefits, including guaranteed hours, competitive salary, and opportunities for career growth.Key Responsibilities:Manage the...

  • Automotive Service Coordinator

    3 weeks ago

    Joondalup, Australia RAC of WA Full time

    RAC Auto Services is a leading automotive business in Western Australia, with a strong presence across the Perth metro area. As a Service Advisor, you will play a key role in delivering exceptional customer experiences, ensuring our members receive the highest level of service and support.Key Responsibilities:Manage the member experience during the vehicle...

  • Automotive Service Coordinator

    3 weeks ago

    Joondalup, Australia RAC of WA Full time

    RAC Auto Services is a leading automotive business in Western Australia, with a strong presence across the Perth metro area. As a Service Advisor, you will be part of a dynamic team that values work-life balance and offers a range of benefits, including a guaranteed annual salary, superannuation, and a bonus incentive scheme.Key Responsibilities:Manage the...

  • Automotive Service Coordinator

    3 weeks ago

    Joondalup, Australia RAC of WA Full time

    About the RoleRAC Auto Services is one of the largest automotive businesses in Western Australia, with over 10 centres to choose from across the Perth metro area. As a Service Advisor, you will be part of a reputable brand that offers a unique work-life balance, with guaranteed working hours and opportunities for career development.Key ResponsibilitiesManage...