Automotive Service Coordinator

4 weeks ago


Joondalup, Australia RAC of WA Full time

RAC Auto Services is a leading automotive business in Western Australia, with a strong presence across the Perth metro area. As a Service Advisor, you will be part of a dynamic team that values work-life balance and offers a range of benefits, including a guaranteed annual salary, superannuation, and a bonus incentive scheme.

Key Responsibilities:

  • Manage the member experience during the vehicle service process, coordinating with technicians and communicating with customers.
  • Provide estimates for repair and maintenance services, explaining the work to be performed and offering recommendations for additional works.
  • Coordinate with technicians to ensure timely completion of repairs and maintenance.
  • Provide regular updates to members on the status of their vehicle.
  • Handle member concerns and complaints in a professional and timely manner.
  • Prepare and complete repair orders.
  • Support the collaboration and achievement of team sales targets and conversion rates.

Requirements:

  • Outstanding professional customer relationship management skills, including problem-solving and conflict resolution.
  • Technical knowledge of automotive repairs and servicing is desirable.
  • Sound administrative and clerical skills.
  • High-level verbal and written communication skills.
  • Effective teamwork skills and ability to develop positive workplace relationships.

About RAC Auto Services:

RAC Auto Services is a reputable brand in Western Australia, offering a range of benefits and career development opportunities. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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