Automotive Service Coordinator
4 weeks ago
RAC Auto Services is a leading automotive business in Western Australia, with a strong presence across the Perth metro area. As a Service Advisor, you will play a key role in delivering exceptional customer experiences and ensuring the smooth operation of our service centres.
What We Offer:
- A guaranteed 38-hour workweek, with 4 hours of overtime on Saturdays, providing a great work-life balance
- A competitive annual salary, plus superannuation, bonus incentives, and benefits
- Generous discounts on home, contents, and car insurance, as well as member benefits and free roadside assistance
- Career development opportunities and a supportive team environment
- An active social club and hundreds of member-only discounts
Key Responsibilities:
- Manage the member experience during the vehicle service process, coordinating with technicians and communicating with customers
- Provide estimates for repair and maintenance services, explaining the work to be performed and offering recommendations for additional works
- Coordinate with technicians to ensure timely completion of repairs and maintenance
- Provide regular updates to members on the status of their vehicle
- Handle member concerns and complaints in a professional and timely manner
- Prepare and complete repair orders
- Support the achievement of team sales targets and conversion rates
- Understand revenue and profit targets
- Provide administrative support, including data entry, record-keeping, invoicing, and part returns
Requirements:
- Outstanding customer relationship management skills, including problem-solving and conflict resolution
- Technical knowledge of automotive repairs and servicing (desirable)
- Sound administrative and clerical skills
- High-level verbal and written communication skills
- Effective teamwork skills and ability to develop positive workplace relationships
- Flexibility to travel and work between centres
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