Home Services Team Member

3 weeks ago


Joondalup, Australia JB Hi-Fi Full time

About the Role

We are seeking a skilled Home Services Coordinator to join our team at JB Hi-Fi. In this role, you will be responsible for managing enquiries from stores, customers, and subcontractors, ensuring that products and services are supported and installed in a timely manner.

Key Responsibilities:

  • Handle all Home Service enquiries, surveys, and escalations from stores, customers, and subcontractors.
  • Ensure calls, surveys, escalations, and support tickets are resolved appropriately and within agreed timeframes.
  • Manage and monitor coverage, scheduling, and optimisation of work orders, including scheduling conflicts and unplanned absences.
  • Work with multiple systems and follow processes and procedures.
  • Assist with key JB stakeholders as required.
  • Adhere to coaching and development and work towards organisational goals.
  • Assist customers with complex support, including de-escalation and complaints handling.

About You

  • You will have customer service experience, ideally in a retail or corporate environment.
  • You will have Microsoft Products knowledge and good verbal and written skills.
  • Experience using Salesforce or other workforce management systems is preferred.
  • You will have knowledge and understanding of appliance and technology products.


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