Home Services Team Member
3 weeks ago
About the Role
We are seeking a skilled Home Services Coordinator to join our team at JB Hi-Fi. In this role, you will be responsible for managing enquiries from stores, customers, and subcontractors, ensuring that products and services are supported and installed in a timely manner.
Key Responsibilities:
- Handle all Home Service enquiries, surveys, and escalations from stores, customers, and subcontractors.
- Ensure calls, surveys, escalations, and support tickets are resolved appropriately and within agreed timeframes.
- Manage and monitor coverage, scheduling, and optimisation of work orders, including scheduling conflicts and unplanned absences.
- Work with multiple systems and follow processes and procedures.
- Assist with key JB stakeholders as required.
- Adhere to coaching and development and work towards organisational goals.
- Assist customers with complex support, including de-escalation and complaints handling.
About You
- You will have customer service experience, ideally in a retail or corporate environment.
- You will have Microsoft Products knowledge and good verbal and written skills.
- Experience using Salesforce or other workforce management systems is preferred.
- You will have knowledge and understanding of appliance and technology products.
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