Technical Solutions Consultant

4 days ago

Brisbane, Queensland, Australia beBeeSolutionEngineer Full time $149,500 - $183,400
Solution Engineer Opportunity

We're looking for a skilled professional to craft cutting-edge customer-engagement solutions that deliver tangible impact.

Dynamics 365 Customer Experience is one of Microsoft's fastest-growing clouds, spanning Sales, Customer Service, Digital Contact Center, and Customer Insights. Paired with the low-code agility of Power Platform and Copilot Studio, these tools empower organizations to connect with customers in smarter, faster, more connected ways.

Key Responsibilities
  • Provide expert guidance to enterprise customers on secure, scalable solution designs that integrate Dynamics 365 apps with Copilot Studio conversational AI and end-to-end Power Platform automation.
  • Lead hands-on engagements, orchestrating proofs of concept, demos, and architecture workshops that turn tech theory into contact-center reality.
  • Migrate legacy CRMs, IVRs, and home-grown apps onto Dynamics 365 and Copilot-enabled Power Platform solutions, unlocking unified data, real-time insights, and AI-assisted service.
  • Craft intelligent experiences using Copilot Studio to build, test, and deploy custom copilots that handle routine inquiries, surface contextual knowledge, and escalate edge cases to agents with full conversation history.
  • Influence product direction, feeding frontline learnings back to engineering so Dynamics 365 and Copilot Studio continue to delight customers.
Required Qualifications
  • Minimum 2 years of experience in technical pre-sales, solution architecture, or consulting roles.
  • 5+ years of technical pre-sales or technical consulting experience.
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience.
  • OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience.
  • OR equivalent experience.
Preferred Qualifications
  • 6+ years of technical pre-sales, technical consulting, or technology delivery, or related experience.
  • OR equivalent experience.
  • 4+ years experience with cloud and hybrid, or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
  • Certification in relevant technologies or disciplines (e.g., Azure Virtual Desktop, Endpoint Management, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, etc.).
About This Role

This is an exciting opportunity to join our team as a Solution Engineer and contribute to the development of innovative customer engagement solutions.

As a key player in our success, you will be responsible for crafting next-generation customer-engagement solutions that deliver real-world impact.

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