Senior Customer Success Manager/Customer Success Director

2 months ago

Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

Blue Prism Pty. Ltd. is a global leader in Robotic Process Automation (RPA) and Artificial Intelligence (AI) solutions. We are seeking a highly motivated and experienced Customer Success Manager to join our team.

Job Summary

We are looking for a seasoned Customer Success Manager to own and drive the success of our strategic accounts. The ideal candidate will have a proven track record of delivering exceptional customer experiences, driving business growth, and building strong relationships with key stakeholders.

Key Responsibilities:

  • Customer Success Planning and Execution: Develop and execute customer success plans to ensure customers derive maximum value from our solutions.
  • Account Management: Own and manage a portfolio of strategic accounts, building strong relationships with key stakeholders and driving business growth.
  • Customer Advocacy: Act as a trusted advisor to customers, identifying their desired outcomes and creating success plans to achieve those outcomes.
  • ROI Delivery: Deliver measurable ROI to customers throughout the customer lifecycle.
  • Use Case Identification: Identify new use cases and matching product functionalities to align with customer needs.
  • Business Development: Strategically identify new expansion opportunities within the existing customer base and collaborate with sales teams to ensure growth attainment.
  • Customer Feedback: Accurately represent the voice of customers inside Blue Prism.

Requirements:

We are looking for a highly motivated and experienced Customer Success Manager with:

  • 5+ years of relevant customer-facing experience within a top-rated software or consulting organization.
  • A background in Customer Success practice with extensive analytical and strategic experience.
  • A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle.
  • Flexibility to work in a rapidly changing, complex environment.
  • A passion for driving customer outcomes and promoting a customer-centric organization.
  • Ability to analyze, interpret, and capture insights from large amounts of data.
  • An ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success.
  • Excellent verbal and written communication skills.
  • Collaborative, team-oriented mindset, demonstrate integrity and a commitment to values.

Blue Prism is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.

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