Senior Customer Success Manager/Customer Success Director

4 weeks ago

Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

At Blue Prism Pty. Ltd, we're seeking a seasoned professional to drive customer success and growth within our strategic accounts. As a key member of our team, you'll be responsible for elevating the customer experience and ensuring our clients derive maximum value from their Digital Workforce.

Key Responsibilities:

  • Own retention and growth for a portfolio of assigned customers, leveraging your analytical and strategic expertise to identify opportunities for expansion.
  • Enable customers for success through professional services enablement, collaborating with cross-functional teams to deliver tailored solutions.
  • Become a trusted advisor, working closely with customers to understand their desired outcomes and develop Success Plans that drive business results.
  • Deliver, measure, and communicate ROI for our customers, providing actionable insights to inform business decisions.
  • Partner with customers to identify new use cases and align product functionalities, ensuring seamless adoption and maximum benefit.
  • Ensure customers derive maximum business value from their Digital Workforce, fostering long-term loyalty and reference-ability.
  • Owning Customer Success planning and execution, working closely with Sales, Partners, Support, Professional Services, Customer Experience, and Product Management teams to drive account strategy and growth.
  • Strategically identify new expansion opportunities within the existing customer base, collaborating with sales teams to ensure growth attainment.
  • Represent the Voice of Customers within Blue Prism, providing valuable insights to inform product development and business strategy.

Requirements:

Our ideal candidate will have:

  • 5+ years of relevant customer-facing experience within a top-rated software or consulting organization, with a background in Customer Success practice and extensive analytical and strategic experience.
  • A proven ability to build and own value-based customer programs, manage customer relationships throughout a lifecycle, and drive business outcomes.
  • Flexibility to work in a rapidly changing, complex environment, with a passion for driving customer outcomes and promoting a customer-centric organization.
  • Ability to analyze, interpret, and capture insights from large amounts of data, with excellent verbal and written communication skills.
  • Collaborative, team-oriented mindset, with a commitment to values and a willingness to work in a dynamic environment.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.

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