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Service Excellence Manager

3 weeks ago

Hayman Island, Australia beBeeLeadership Full time $78,000 - $108,000

Supervisor Role

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The primary function of this role is to lead and manage a team in delivering exceptional guest experiences.

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To achieve this, the successful candidate will be responsible for coordinating with various departments within the hotel to ensure seamless operations.

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This includes providing guidance and support to colleagues, adhering to established policies and guidelines on presentation, grooming, and punctuality.

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Additionally, the Supervisor will foster cohesive working relationships within the immediate team and wider hotel environment.

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Key Responsibilities:

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  • Lead the team in providing outstanding guest service and resolving any issues that may arise.

  • Collaborate with other departments to ensure effective communication and smooth operation.

  • Develop and maintain strong working relationships with colleagues and management.

What We Offer:

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A comprehensive range of benefits and opportunities for growth and development.

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These include:

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  • Access to world-class colleague facilities, including subsidised accommodation and recreational activities.

  • Extensive career development opportunities, including training and professional growth programs.

  • An exciting and ever-changing colleague activities calendar.

  • IHG Australia's myBenefits program, offering paid birthday leave, wellbeing hub, employee room rates, and more.