Operational Excellence Manager

5 days ago

Sydney, New South Wales, Australia beBeeDigital Full time $160,000 - $240,000
Job Overview

We are seeking a skilled professional to lead our digital channel management, customer experience, and strategic transformation initiatives.

  • Champion our platform by resolving customer escalations and leading or supporting domain-level and group-wide initiatives.
  • Drive meaningful change by continuously improving how we serve customers and internal stakeholders.
  • Be the voice of the customer, shaping digital service experiences that exceed expectations through collaboration and influence across the organization as a subject matter expert (SME).
  • Own and evolve business processes, procedures, and governance frameworks that underpin our operations and transformation.
  • Act as a trusted SME, engaging across teams to maintain and enhance end-to-end process documentation and artefacts.
  • Embed data excellence by working within the digital data stewardship function to support the implementation of data management practices across the organization.
  • Proactively manage risks, controls, and governance initiatives related to our operations and transformation.
Requirements
  • Experienced product, change, risk or compliance manager with 5+ years of relevant experience in financial services, product management and/or process improvement and governance.
  • Strong written and verbal communication skills, with high attention to detail.
  • Strong stakeholder engagement and management skills – This role involves working across multiple business areas.
  • Advanced problem design and problem-solving capabilities.
  • Strong time management and organisation skills including the ability to manage competing priorities.
  • Successful change agent with a strong bias to challenging the status quo and implementing required changes.
  • Highly analytical with strong commercial acumen. Ability to interpret data and trends to inform strategic decisions.

Key Responsibilities:

- Champion our platform by resolving customer escalations and leading or supporting domain-level and group-wide initiatives.

- Drive meaningful change by continuously improving how we serve customers and internal stakeholders.

- Be the voice of the customer, shaping digital service experiences that exceed expectations through collaboration and influence across the organization as a subject matter expert (SME).

- Own and evolve business processes, procedures, and governance frameworks that underpin our operations and transformation.

- Act as a trusted SME, engaging across teams to maintain and enhance end-to-end process documentation and artefacts.

- Embed data excellence by working within the digital data stewardship function to support the implementation of data management practices across the organization.

- Proactively manage risks, controls, and governance initiatives related to our operations and transformation.

Skills & Qualifications
  • Relevant experience in financial services, product management and/or process improvement and governance.
  • Strong written and verbal communication skills.
  • Strong stakeholder engagement and management skills.
  • Advanced problem design and problem-solving capabilities.
  • Strong time management and organisation skills.
  • Successful change agent with a strong bias to challenging the status quo.
  • Highly analytical with strong commercial acumen.

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