Operational Excellence Manager

2 days ago

Sydney, New South Wales, Australia beBeeLeader Full time

Operations Leadership Opportunity

This role requires an individual who can effectively oversee and coordinate branch operations to ensure efficient, timely, and cost-effective delivery of vehicles to clients.

The successful candidate will have strong leadership skills and the ability to drive productivity, operational excellence, and customer satisfaction across all locations.

A key aspect of this position is its office-based nature with regular travel to our branch network interstate.

About This Role

We are seeking a highly experienced professional to join our team in a senior leadership capacity.

The ideal candidate will have a proven track record in increasing productivity and driving continuous improvement in logistics or vehicle delivery environments.

They will possess excellent communication, problem-solving, and organisational skills, as well as a strong ability to collaborate across teams and departments.

Additionally, they will have an analytical mindset with strong problem-solving and root cause analysis capabilities.

Responsibilities

  • Lead, support, and monitor branch teams to meet delivery targets, productivity benchmarks, and operational objectives.
  • Develop and implement streamlined operational processes to maximise efficiency and minimise waste.
  • Liaise with logistics, sales, and customer service teams to optimise delivery scheduling, resource allocation, and client communication.
  • Monitor performance metrics, identify operational inefficiencies, and deliver continuous improvement initiatives with measurable outcomes.
  • Ensure adherence to safety standards while achieving operational goals.
  • Oversee short- and long-term resource planning to ensure optimal workflow and outputs.
  • Serve as a key member of the Senior Leadership Team, influencing strategic direction and operational excellence.
  • Collaborate with Operations leaders to design and implement best practice logistics models.
  • Analyse operational reports to track performance trends, drive efficiencies, and manage costs.
  • Lead strategic projects aimed at refining operations and customer service delivery.
  • Partner with the Fleet team to maximise vehicle usage and ensure branches meet fleet compliance responsibilities.

Requirements

  • Strong leadership and multi-site operational management experience.
  • Proven ability to increase productivity and drive continuous improvement in logistics or vehicle delivery environments.
  • Excellent communication, problem-solving, and organisational skills.
  • Proven excellence in customer service leadership; car rental or automotive industry experience advantageous.
  • Strong ability to collaborate across teams, departments, and stakeholders.
  • Analytical mindset with strong problem-solving and root cause analysis capabilities.
  • Inspirational leadership skills with the ability to set goals, guide teams, and resolve conflicts.
  • Capability to work independently in a high-pressure environment.
  • Flexibility to support a 24 / 7 operational model.
  • A full and valid driver's licence.

Why Join Us?

Competitive salary package and company benefits.12 weeks paid parental leave.Employee Assistance Program – free, confidential support.Make a Difference Leave

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