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Operational Excellence Manager
2 weeks ago
Job Summary
This role is an opportunity to drive operational excellence and strategic program ownership in a fast-paced technology environment. As the right-hand person to our Technology leadership team, you will be responsible for coordinating initiatives, managing communications, and ensuring teams have clarity and context to execute.
About the Role
- You will take full ownership of complex, cross-functional programs with high visibility and impact, defining the problem, aligning stakeholders, driving execution, and delivering outcomes.
- Specialty Operational Excellence: You will coordinate cadence, communications, and processes; continuously improve systems, workflows, and channels to keep the Technology Specialty aligned and effective.
- Cross-organisational Coordination: You will work on cross-company programs, partnering with business, program, and people teams to scale shared frameworks and rituals within the Technology Specialty.
- Strategic Forecasting & Innovation: You will identify emerging operational needs and friction points; design lightweight, scalable systems and experiments to improve collaboration at scale.
Requirements
- 7+ years in Business Operations, Program, or Project Management leading strategic initiatives in medium-to-large, fast-paced organisations.
- Proven track record of driving large cross-functional programs with diverse teams from concept to completion.
- Ability to turn strategy into action by breaking down goals into milestones, deliverables, and accountabilities while maintaining high standards.
- Scrappy, adaptable operator who thrives in ambiguity and can wrangle backlog-heavy work.
- Exceptional stakeholder management, building trusted relationships across technical and non-technical teams, and influencing without authority.
- Expertise in change management and organisational communications, tailoring messages and channels for each audience.
- Ability to foster trust, alignment, and collaboration with senior leaders and teams across the organisation.
About Us
We are a global organisation that values innovation, collaboration, and excellence. Our Technology Specialty is our largest and most diverse specialty, bringing together all our technical disciplines under one roof.
