Customer Service Solutions Coordinator

2 weeks ago


Perth, Western Australia Department of Energy, Mines, Industry Regulation and Safety Full time
Overview
Demanding customer service professionals with leadership skills are sought by the Department of Energy, Mines, Industry Regulation and Safety to spearhead dispute resolution initiatives.

Salary
A highly competitive salary of $85,000 per annum is offered for this role.

Job Description
In this pivotal position, you will oversee the work of a diverse conciliation team, ensuring that they achieve exceptional outcomes for Western Australia. With expertise spanning the Australian Consumer Law, tenancy laws, retirement villages, residential parks, and motor vehicle matters, your leadership will drive the resolution of complex disputes.

Required Skills and Qualifications
To excel in this role, you will require strong leadership and mentoring skills, accompanied by experience in complaint handling and dispute resolution within a regulatory environment. Your ability to manage competing priorities while supporting your team will be crucial in achieving a high-performing workplace.

Benefits
This role offers a unique opportunity to join a dynamic department dedicated to delivering exceptional customer service. As a valued member of our team, you can expect a supportive work environment, flexible working arrangements, and a range of benefits designed to promote your professional growth and well-being.

Others
We welcome applications from individuals who share our commitment to diversity and inclusion. We strive to create an environment where everyone feels valued and empowered to contribute their best work.
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