Customer Service Coordinator
3 days ago
About MyIntegra
MyIntegra is a leading provider of Plan Management and Support Coordination services to people with disability, their families and carers.
We have been operating since the National Disability Insurance Scheme (NDIS) rollout in 2016 and are committed to championing empowered living for people with disability.
We provide independent and unbiased support to NDIS participants looking for possibilities to maximise their plan and supports.
Our services are delivered in alignment with the National Disability Standards and we are an NDIS-registered provider with ISO accredited certification for the 'Provision of Disability Support Services' (ISO 9001:2015).
Job SummaryThe Customer Service Coordinator will be primarily responsible for responding to customer inquiries via phone, email, web chat and SMS in a professional, friendly and timely manner.
The successful candidate will demonstrate empathy and care, understanding the needs of the customer and be willing to go above and beyond to provide excellent customer service.
Key responsibilities include creating and maintaining excellent documentation and notes of all calls, questions, complaints and mailed enquiries, as well as maintaining adequate records/documentation for audit and internal control purposes.
A willingness to learn NDIS Program Rules is essential to ensure outstanding customer service is provided.
The role also involves resolving problems by clarifying the customer's query; determining the cause of the problem, selecting and explaining the best solution and following up to ensure resolution.
About YouTo be successful in this role, you will need to have:
- experience in customer service
- Excellent verbal, written communication and troubleshooting skills
- Ability to work independently and as part of a team
- Ability to manage time effectively in a fast-paced environment with competing priorities handling complex inquiries
- Excellent attention to detail
- Prior experience using Salesforce or a similar CRM is desirable, but not essential
We offer a hybrid work model, a flexible and supportive team environment, ongoing training and career progression opportunities, a range of benefits including discounts at major retailers and corporate health insurance rates, and a comprehensive Employee Assistance Program.
Successful applicants will be required to undergo a NDIS Worker Screening Check and Employment reference check.
MyIntegra welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and people with disability.
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