Dispute Resolution Specialist

1 week ago

Brisbane, Queensland, Australia beBeeDispute Full time $90,000 - $120,000
Job Title: Internal Dispute Resolution Officer

We are seeking an experienced professional to contribute to high-quality outcomes balancing commercial, regulatory, and customer needs in a dynamic dispute resolution environment.

About the Role:

The ideal candidate will possess excellent analytical and communication skills, with the ability to interpret policies, legislation, and case files. A strong attention to detail and time management skills are also essential.

Key Responsibilities:
  • Investigate and manage escalated complaints and AFCA matters.
  • Draft professional, well-reasoned responses and formal submissions.
  • Liaise with underwriters, legal teams, and external bodies.
  • Prepare clear, evidence-based reports and recommendations.
  • Meet regulatory timeframes and quality benchmarks.
  • Identify trends and recommend process improvements.
  • Ensure documentation is accurate and compliant.

This role requires a unique blend of technical expertise and interpersonal skills, with a focus on delivering exceptional results in a fast-paced environment.

Requirements:
  • Experience in complaints resolution, customer relations, or insurance.
  • Knowledge of industry regulations, AFCA processes, or GICOP.
  • Strong written and verbal communication skills.
  • Ability to analyse and interpret policies, legislation, and case files.
  • High attention to detail and excellent time management.
  • Professional and empathetic approach to sensitive cases.
  • Familiarity with CRM systems and Microsoft Office tools.

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