Dispute Resolution Specialist
2 weeks ago
The role is to manage the investigation and response to customer disputes, ensuring that all communication meets legal requirements. To provide support and advice to internal stakeholders on a case-by-case basis.
- Manage verbal and written customer disputes and AFCA referrals.
- Achieve performance benchmarks for dispute resolution and reporting.
- Maintain accurate records of customer interactions and dispute information.
- Proven problem-solving and decision-making skills.
- Strong negotiation abilities and excellent written and verbal communication skills.
- Effective time and workload management, analytical skills, and commitment to customer service.
This role offers a range of benefits including:
- Recognition and reward for high performance.
- Flexible working options, including the ability to work from home two days per week.
- Paid leave options and opportunities for professional development.
- Discounts on insurance products and retail purchases.
This position is based at our North Lakes or Toowong office, with convenient access to public transport and amenities.
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