Dispute Resolution Specialist
1 day ago
Job Summary:
\We are seeking a skilled Dispute Resolution Specialist to join our team. This role involves managing investigations and responses to customer disputes, ensuring that all communication meets compliance and legal requirements.
\The ideal candidate will have excellent problem-solving and decision-making skills, with the ability to navigate complex situations. They will also possess strong negotiation abilities, creating win-win solutions.
\In addition to these skills, the successful candidate will have excellent written and verbal communication skills, with the ability to manage change and support team adaptation.
\This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a commitment to resolving disputes effectively.
\About the Role:
\- \
- Manage investigations and responses to customer disputes\
- Evaluate policies to resolve disputes effectively, balancing business and customer needs\
- Communicate resolutions clearly and in compliance with privacy and legal standards\
- Engage with internal stakeholders to integrate dispute resolution perspectives\
- Analytical skills for navigating complex situations\
- Commitment to customer service and attention to detail\
- Ability to manage change and support team adaptation\
- Effective time and workload management\
- Strong negotiation abilities, creating win-win solutions\
- Excellent written and verbal communication skills\
- Proven problem-solving and decision-making skills\
- Foster an inclusive culture and promote diversity and inclusion\
- Maintain accurate records of customer interactions and dispute information\\/ul":[
Key Responsibilities:
\- \
- Investigate and respond to customer disputes in a timely and professional manner\
- Evaluate policies to ensure effective dispute resolution, balancing business and customer needs\
- Communicate resolutions clearly, taking into account customer preferences and requirements\
- Work collaboratively with internal stakeholders to integrate dispute resolution perspectives\
- Analyze complex situations and develop effective solutions\
- Provide excellent customer service, responding promptly to customer queries and concerns\
- Support team members in resolving disputes effectively\
- Maintain accurate records of customer interactions and dispute information\\/ul":[
Benefits:
\- \
- Competitive salary and benefits package\
- Opportunities for professional growth and development\
- Diverse and inclusive work environment\
- Flexible working arrangements\
- Generous leave entitlements\
- Recognition and rewards for outstanding performance\\/ul":[
Requirements:
\- \
- Possess excellent problem-solving and decision-making skills\
- Have strong negotiation abilities, creating win-win solutions\
- Be able to communicate effectively, both verbally and in writing\
- Have analytical skills for navigating complex situations\
- Commit to customer service and attention to detail\
- Ability to manage change and support team adaptation\
- Effective time and workload management\\/ul":[Dispute],
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