Senior Payment Solutions Specialist

24 hours ago

Sydney, New South Wales, Australia beBeeCustomer Full time $150,000 - $180,000
Leadership Role: Payments Customer Success

The role of the Payments Customer Success leader is to oversee the Payments Customer Success team and develop a customer success strategy to drive growth in payment products and engagement of frontline teams.

Key Responsibilities:
  • Develop and implement a customer success strategy to drive payment product growth and improve client Net Promoter Score (NPS).
  • Proactively drive new customer acquisitions and cross-sell initiatives for payments products within business banking and institutional banking and markets businesses.
  • Drive customer awareness of payment products by collaborating with marketing and corporate affairs.
  • Act as the central point of contact for the payments product team and partner with frontline teams on major RFP responses.
  • Understand the latest industry and customer trends driving developments in payment products and impart these insights to customers and segments within the organisation.
  • Provide a channel for sales staff and customer feedback to enhance the development of new products and services in line with market and business needs.
  • Develop and maintain good relationships with key stakeholders within the organisation to ensure they understand business drivers and remain engaged, and that their expectations are met.
  • Work with product managers to deliver critical payment initiatives in line with business strategy and priorities.
  • Proactively manage and minimise risks for product and initiative development activities, as well as uplifting controls as appropriate. Ensure compliance with group product development and distribution policy.

The ideal candidate will have 7-10+ years of professional services experience, with a background in payments, transaction banking, corporate development, and/or frontline. They will be highly skilled in structured problem solving, conceptual thinking, quantitative analysis, and prioritisation, and experienced in planning and delivery of customer success projects for senior leaders.

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