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3 weeks ago
About Us
We are a fintech company established in 2014 with our headquarters based in Sydney. We are currently in a phase of rapid expansion with branch offices in Japan and the United Kingdom.
Job Description:
We are committed to providing a diverse range of payment solutions to both individual and corporate clients worldwide. By maintaining close partnerships with multiple financial institutions and banks, and leveraging the latest cutting-edge financial technology, we deliver payment experiences that are convenient, secure, and cost-effective.
- Client onboarding: Facilitate a smooth onboarding process for new clients.
- Custoemr Support: Address client inquiries and issues promptly via email, phone, and chat, providing solutions and guidance to enhance their experience.
- Relationship management: Use your interpersonal skills to build and maintain relationships with prospective and existing customers.
- Feedback Loop: Gather client feedback and insights, collaborating with internal teams to improve products and services based on customer needs.
- Documentation: Maintain detailed and high level of accuracy records in our trading system.
- Collaboration: Work closely with other teams to align customer feedback with company goals and initiatives.
Requirements:
- Degree holder in any discipline, bachelor's degree in finance, economics or a related field.
- Previous experience in customer success or a similar role within the financial services or fintech industry is highly regarded.
- Strong knowledge of foreign exchange markets and payment solutions.
- Excellent communication and interpersonal skills.
- Custoemr centric, hardworking, detail oriented with can-do attitude.
- Proficiency in MS Office (Word, Excel, Outlook).
Benefits:
- Bilingual proficiency in English and another language, such as Japanese, Korean, or Nepali, will be highly regarded.
- This is an entry level role, so we are open to seeing graduate candidates as long as you have a keen interest in the finance services industry.
EEO Statement:
The Ruizean Group is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, colour, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, marital or family status, disability status, or any other characteristic protected by law.
