Senior Admissions Operations Manager

1 week ago

Melbourne, Victoria, Australia beBeeLeader Full time $110,000 - $130,000
Job Opportunity

We are seeking a seasoned leader to spearhead our Admissions Operations. This pivotal role requires a strong operational knowledge of residential aged care admissions and the ability to drive a consistent, person-centred experience.

About the Role

This leadership position involves overseeing a national team of Admissions Coordinators. The successful candidate will be responsible for leading continuous improvement initiatives, ensuring CRM compliance, and providing operational oversight and coaching support.

Key Responsibilities
  • Lead high-performing teams to deliver exceptional results
  • Develop and implement strategic plans to enhance the customer journey
  • Maintain in-depth knowledge of aged care fees, government subsidies, and legislative requirements
  • Cultivate expertise in CRM systems and process governance
  • Foster a customer-first mindset with a commitment to person-centred care

The ideal candidate is a resilient and compassionate leader who can motivate and inspire their team to deliver outstanding outcomes.

Requirements
  1. Proven track record of leadership success managing high-performing teams
  2. Strong analytical and problem-solving skills
  3. Excellent communication and interpersonal skills
  4. Ability to work collaboratively in a dynamic environment
  5. A deep understanding of CRM systems and process governance

The selected candidate will have the opportunity to make a meaningful impact on our organisation's success.

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