Senior Admissions Experience Lead

1 week ago


Melbourne, Victoria, Australia beBeeLeadership Full time $122,500 - $145,700
About the Role

The Senior Admissions Experience Lead is responsible for driving a consistent and person-centred admissions experience across national aged care homes.

This involves supporting occupancy growth, enhancing the customer journey, and working closely with operational teams to provide oversight, coaching, and escalation support.

The role also leads continuous improvement initiatives, ensures CRM compliance, and helps build scalable systems that balance national consistency with local responsiveness.

Key Responsibilities
  1. Lead high-performing teams in residential aged care admissions
  2. Drive operational knowledge of aged care fees, government subsidies, and legislative requirements
  3. Develop expertise in CRM systems and process governance
  4. Cultivate a customer-first mindset with a commitment to person-centred care
  5. Maintain excellent communication, coaching, and stakeholder engagement skills
Qualifications and Skills
  • A current Police Record Check
  • A valid driver's license
About This Opportunity

This role offers the chance to make a meaningful impact in the lives of residents and customers, while shaping the future of healthcare.



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