Dispute Resolution Professional

2 weeks ago


Brisbane, Queensland, Australia beBeeResolution Full time $90,000 - $110,000

Investigation and Resolution Specialist

The role involves managing the investigation and response to customer complaints, both direct from customers and through external channels. Effective communication is key to ensuring all interactions meet regulatory requirements.

You will provide support and advice to internal stakeholders on a case-by-case basis, acting as an advocate and providing thorough, impartial, and empathetic dispute resolution. Your key responsibilities include:

  • Managing verbal and written customer disputes and referrals
  • Achieving performance benchmarks for complaint resolution and reporting
  • Maintaining accurate records of customer interactions and complaint information
  • Evaluating policies to resolve disputes effectively, balancing business needs with customer expectations
  • Identifying opportunities for process improvements and supporting business objectives
  • Communicating resolutions clearly and in compliance with privacy and legal standards

Required Skills and Qualifications

We are looking for someone with strong problem-solving and decision-making skills, including the ability to investigate information provided and break down complex issues into simple components and tasks. You should also have excellent negotiation abilities, effective time and workload management, analytical skills for navigating complex situations, a commitment to customer service, and attention to detail.

Benefits of Working with Us

We value individual differences and believe in fostering an inclusive culture that creates a great place to work. As a team member, you will have opportunities to grow and develop your skills, contribute to our success, and make a positive impact on our customers' lives.



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