Insurance Claims Specialist

1 week ago


Newcastle, New South Wales, Australia beBeeClaimsHandler Full time $45,000 - $52,000
Claims Handler Role

Gather information and make decisions to ensure accurate claims processing. Support customers throughout the claims process, providing a positive experience.

Key Responsibilities
  • Collect data from initial loss notifications to ensure accurate capture of claims.
  • Question incident circumstances to determine liability.
  • Explore settlement options on first contact when appropriate.
  • Secure services for customers, including repair, mobility, and salvage options.
  • Manage existing claims queries from customers, third parties, and suppliers.
  • Deliver exceptional customer service, upholding consumer duty responsibilities.
Requirements
  • Customer Service experience.
  • Target-driven with KPI experience in a busy environment.
  • Strong attention to detail and accuracy.
  • Excellent written and verbal communication skills.
  • Comfortable with technology and Microsoft Office.
  • Passion for delivering an excellent customer experience.
Benefits
  • Exclusive savings with Colleague Clubcard.
  • Prioritize wellbeing with comprehensive benefits package.
  • Support family life with enhanced maternity leave and shared parental leave policy.
  • Save on everyday expenses with exclusive offers and discounts.
  • Plan for retirement with robust pension scheme.
Other Information

Every applicant must have the right to work in the UK to commence employment. Background checks will be conducted before employment.



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