Claims Officer

Time Type: Full time

Worker Type: Employee

**Please see more information about QBE careers here**Careers**

**Location**:Open to any QBE office Nationally**

**Type: Permanent, Full Time**

**The opportunity**

At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.

This opportunity is within our Elders portfolio, managing property and farm claims. At Elders, we exist to support our agencies deliver exceptional claims service and be there for our customers when they need us the most. We do this by providing honest, efficient and fair services, listening to our customers, providing personalised claims experience and growing the capability of our people.

You will ideally have property claims experience although if you have exceptional customer service experience and are keen to learn a new industry this could also be the opportunity for you

**Your new role**
- Promote QBE's products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values
- Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, agents, organisations, and partnerships
- Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome
- Deliver high quality customer service and develop a good working relationship with all customers and service providers
- Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively
- Enhance and develop your own technical expertise with support and participate in professional development and training where require

**About you**

To be successful in this role, you will have:

- Previous experience in customer service, administration and/or call centre role
- An understanding of general insurance in property and previous experience within insurance claims is highly advantageous although not mandatory
- Strong customer service skills with a highly empathetic approach
- A passion for making a difference and helping people in their time of need
- An engaging and courteous phone manner with the ability to type and talk concurrently
- Ability to handle multiple and competing tasks to meet customer needs
- Excellent organisational skills with the ability to critically assess and analyse tasks

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited emplo