Insurance Claims Specialist

3 days ago

Newcastle, New South Wales, Australia beBeeClaim Full time $75,000 - $90,000
Case Officer/Claims Officer Job Description

The Case Officer is responsible for managing insurance claims, including death, terminal illness, total and permanent disability, income protection, and permanent incapacity claims. This involves assessing the eligibility of members to access superannuation benefits, managing claim documents, and providing regular updates to members and beneficiaries.

The ideal candidate will have previous experience as a Claim Officer, excellent communication skills, and the ability to work independently while contributing to team goals. They will also be proficient in Microsoft Office, particularly Word, Outlook, and Excel.

As a Case Officer, you will engage with potentially vulnerable individuals, demonstrating empathy and compassion in every interaction. You will also be responsible for building strong relationships with external partners, team members, and operational colleagues.

Key Responsibilities:

  • Manage death claims distribution through case management to payment
  • Lodgment and triaging of claims
  • Take ownership of Death/Terminal Illness (DTI), Total and Permanent Disability (TPD), Income Protection (IP), and Permanent Incapacity (PI) claims
  • Proactively follow up on receipt of claim documents with members and beneficiaries
  • Action and complete claim work within agreed SLAs
  • Provide information regarding account details without providing financial advice
  • Participate in training and upskilling to build knowledge and skills
  • Deliver high-quality customer service on inbound and outbound calls

What We Offer:

  • Flexible work arrangements, including hybrid work model
  • Income protection insurance
  • Flexible time off
  • Private health insurance discount
  • Primary & Secondary Paid Parental leave
  • Death & TPD Insurance
  • Discounts on fitness clubs, travel, and more

Requirements:

  • Previous experience as a Claim Officer
  • Superannuation or industry experience in a similar role
  • Excellent communication skills, both written and verbal
  • Process-oriented with great attention to detail
  • Advanced skills in Word, Outlook, and Excel

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