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Customer Service Representative
2 months ago
Bradnam's Windows and Doors is seeking a highly motivated and organized Customer Service Coordinator to join our team in Newcastle. As a key member of our sales and customer service team, you will be responsible for providing exceptional administrative support and coordination of building plans interpretation to ensure accurate data entry in our quotation systems.
Key Responsibilities:
- Partner with sales representatives to provide administrative support and coordination of building plans interpretation
- Enter data accurately and efficiently into our quotation systems
- Develop and maintain strong relationships with customers and internal stakeholders
- Provide exceptional customer service and support to ensure timely and efficient service delivery
- Assist with data analysis and reporting to inform business decisions
Requirements:
- Previous work experience in a customer service position within the building industry
- Knowledge of building industry codes and quoting systems (full training will be provided)
- Ability to thrive in a diverse environment and work independently
- Strong willingness to learn and grow within the industry
- Positive and flexible attitude to adapt to business needs
What We Offer:
- Structured and collaborative leadership team
- Fortnightly paid wages and discretionary incentive bonus
- 17.5% annual leave loading during periods of annual leave
- Employee discounts on Bradnam's windows and doors product range
- Extensive opportunities for development and growth within the Bradnam's Group nationally
- Safety-first culture with onsite health and wellbeing programs
- Employee benefit portal with family access to retail, dining, travel discounts and savings
About Us:
Bradnam's Windows and Doors is a family-owned Australian manufacturing business with 47 years of experience. We operate across the East Coast of Australia and have a national network of licensees who manufacture and sell our products. We are committed to providing a working environment that values inclusion and diversity.
