Service Operations Manager

2 weeks ago

Warwick Farm, New South Wales, Australia Peter Warren Automotive Holdings Full time

About Peter Warren Automotive Holdings

Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups, representing some of the finest vehicle brands in the world. We cover all aspects of vehicle ownership and are committed to growing and developing career paths for all our team members.

About the Role

We are seeking a highly motivated and experienced Service Manager to lead our Toyota team in Warwick Farm. As a natural leader, you will be responsible for maximising and sustaining growth opportunities while ensuring efficient and profitable departmental operations.

Key Responsibilities

  • Lead the service team to achieve all internal KPIs and manufacturer targets, including customer satisfaction.
  • Take ownership of the performance and daily activities of the Service department.
  • Drive the service team to attain the highest possible productivity, ensuring all work is completed and quality-checked to the highest standards.
  • Collaborate closely with all departments within the business.
  • Maintain a high standard of WHS compliance.
  • Manage the service department's profit and loss trends to increase sales and minimise expenses.

Requirements

  • Previous experience as a Service Manager or 2IC within the automotive industry.
  • Exceptional people management and leadership skills are essential.
  • Comprehensive understanding of workshop processes and procedures.
  • Strong customer service focus with a 'fix it right the first time' attitude.
  • Outstanding problem-solving abilities.
  • Capacity to meet deadlines and targets while working under pressure.
  • Proficient computer skills with a solid working knowledge of automotive DMS.
  • Current NSW Driver's Licence is required.
  • Management qualifications are desirable but not mandatory.

What We Offer

  • Attractive salary, commission package and company car.
  • The opportunity to work in a well-established company with an excellent reputation for customer service.
  • Career advancement opportunities within one of the largest automotive companies.
  • Discounted Bupa Private Health Insurance.
  • Exclusive discounts through our Samsung Partnership Program.
  • Discounted gym memberships.

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