Service Manager

2 weeks ago


Warwick Farm, New South Wales, Australia Peter Warren Automotive Holdings Full time

Peter Warren Automotive Holdings is a leading multi-franchise automotive dealer group in Australia, with a strong presence in Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, Southeast Queensland, and Victoria.

About the Role:

We are seeking a highly motivated and experienced Service Manager to join our Toyota team in Warwick Farm. The ideal candidate will be a natural leader who can drive growth opportunities, ensure efficient operations, and maintain high customer satisfaction.

Key Responsibilities:

  • Lead the service team to achieve growth opportunities and maintain efficient operations.
  • Take ownership of the service department's performance and daily activities.
  • Achieve internal KPIs and manufacturer targets, including customer satisfaction.
  • Drive the service team to attain high productivity and quality standards.
  • Collaborate closely with all departments within the business.
  • Maintain a high standard of WHS compliance.
  • Manage the service department's profit and loss trends to increase sales and minimize expenses.

Requirements:

  • Previous experience as a Service Manager or 2IC within the automotive industry.
  • Exceptional people management and leadership skills.
  • Comprehensive understanding of workshop processes and procedures.
  • Strong customer service focus with a 'fix it right the first time' attitude.
  • Outstanding problem-solving abilities.
  • Capacity to meet deadlines and targets while working under pressure.
  • Proficient computer skills with a solid working knowledge of automotive DMS.
  • Current NSW Driver's Licence is required.
  • Management qualifications are desirable but not mandatory.

What We Offer:

  • Attractive salary, commission package, and company car.
  • The opportunity to work in a well-established company with an excellent reputation for customer service.
  • Career advancement opportunities within one of the largest automotive companies.
  • Discounted Bupa Private Health Insurance.
  • Exclusive discounts through our Samsung Partnership Program.
  • Discounted gym memberships.

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