Service Operations Manager
1 month ago
Peter Warren Automotive Holdings is a leading multi-franchise automotive dealer group in Australia, with a strong presence in Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, Southeast Queensland, and Victoria.
About the Role:
We are seeking a highly motivated and experienced Service Manager to lead our Toyota team in Warwick Farm. The ideal candidate will be a natural leader who can drive growth opportunities, ensure efficient operations, and maintain a high standard of customer satisfaction.
Key Responsibilities:
- Lead the service team to maximise and sustain growth opportunities while ensuring efficient and profitable departmental operations.
- Take ownership of the performance and daily activities of the Service department.
- Achieve all internal KPIs and manufacturer targets, including customer satisfaction.
- Drive the service team to attain the highest possible productivity, ensuring all work is completed and quality-checked to the highest standards.
- Ensure the service team utilises management systems and tools to maximise opportunities.
- Collaborate closely with all departments within the business.
- Maintain a high standard of WHS compliance.
- Manage the service department's profit and loss trends to increase sales and minimise expenses.
Requirements:
- Previous experience as a Service Manager or 2IC within the automotive industry.
- Exceptional people management and leadership skills are essential.
- Comprehensive understanding of workshop processes and procedures.
- Strong customer service focus with a "fix it right the first time" attitude.
- Outstanding problem-solving abilities.
- Capacity to meet deadlines and targets while working under pressure.
- Proficient computer skills with a solid working knowledge of automotive DMS.
- Current NSW Driver's Licence is required.
- Management qualifications are desirable but not mandatory.
What We Offer:
- Attractive salary, commission package and company car.
- The opportunity to work in a well-established company with an excellent reputation for customer service.
- Career advancement opportunities within one of the largest automotive companies.
- Discounted Bupa Private Health Insurance.
- Exclusive discounts through our Samsung Partnership Program.
- Discounted gym memberships.
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