Business Leader: Payment Growth

1 week ago

Sydney, New South Wales, Australia beBeePayment Full time $150,000 - $180,000
Job Overview

The Payments Customer Success team supports three key functions:

- Development and implementation of our Customer Success strategy to drive growth and customer satisfaction in payment products
- Optimise engagement with frontline and transaction banking specialists to drive customer outcomes and portfolio growth. This includes presale consultation services for high value strategic client acquisitions and multi-product deals
- Champion the customer across the Payment Domain to improve NPS scores e.g. Complaints analysis

As a Manager, Payments Customer Success, you will support the Payments Customer Success team and develop its strategy. This is a highly visible and strategic role responsible for identifying and executing strategies to drive growth in payment products.

You will be part of a team that provides support in presales consultation services to high value strategic client acquisitions, complex multi-product deal support, RFP response input and review, as well as cross sell to existing customers.

**Key Responsibilities may Include:**
- Supporting the development and implementation of Payments Customer Success Strategy to drive payment product growth and improve client NPS
- Supporting new to Bank acquisitions and cross-sell initiatives for Payments products within Business Banking (BB) and Institutional Banking and Markets (IB&M) businesses
- Representing the Payments product team and partner with frontline to contribute on major RFP responses
- Being curious about industry and customer trends driving developments in Payments products and imparting insights to customers and segments within Commonwealth Bank.
- Developing and maintaining good relationships with key stakeholders within CBA to ensure they understand business drivers and remain engaged, and that their expectations are met
- Work with product managers and deliver critical payment initiatives in line with business strategy and priorities
- Proactively manage and minimise risks for product and initiative development activities as well as uplifting controls as appropriate. Ensure compliance with the Group Product Development and Distribution Policy.

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