
Payment Success Team Leader
7 days ago
The Payment Success team leader will oversee the development and execution of strategies to drive growth in our payment products. This role requires a strong background in Payments, Transaction Banking, Corporate Development and/or Frontline.
Responsibilities- Develop and implement customer success strategies to drive payment product growth and improve client NPS.
- Proactively drive new to bank acquisitions and cross-sell initiatives for payments products within business banking and institutional banking and markets businesses.
- Collaborate with marketing and corporate affairs to drive client awareness of payment products.
- Act as central point of contact for payments product team and partner with frontline on major RFP responses.
This is a highly visible and strategic role responsible for identifying and executing strategies to drive growth in our payment products and engagement of frontline teams. You will lead a small team that achieves maximum leverage across the bank through effective collaboration with various teams.
Requirements- 7 - 10+ years professional services experience in payments, transaction banking, corporate development and/or frontline.
- Ability to deliver concise and compelling written and verbal updates to senior executives.
- Highly skilled in structured problem solving, conceptual thinking, quantitative analysis and prioritization.
- Experience in leading high performing sales teams, GTM experience or business development highly preferred.
- University degree qualification in business, economics, technology, law or commercially-related discipline.
A passion for developing and executing customer success strategies, combined with a strong understanding of payments, transaction banking and corporate development.
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