Service Delivery Excellence
3 days ago
We are seeking an exceptional individual to lead our Customer Service team and drive exceptional service delivery.
- The ideal candidate will have a proven track record of leading customer-facing teams, with expertise in coaching, mentoring, and performance management.
- They will possess excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and external customers.
Our team is passionate about making a positive impact on the lives of South Australians. We offer a collaborative and supportive work environment, flexible work arrangements, and opportunities for professional development and growth.
In this role, you will have the opportunity to make a meaningful contribution to our organization's mission and values. If you are a motivated and empathetic leader who is passionate about delivering exceptional customer service, we would love to hear from you.
Key Responsibilities:- Lead and manage a high-performing Customer Service team.
- Develop and implement strategies to improve customer satisfaction and service delivery.
- Mentor and coach team members to achieve their full potential.
- Collaborate with internal stakeholders to ensure seamless service delivery and continuous improvement.
- Proven experience leading customer-facing teams.
- Excellent coaching, mentoring, and performance management skills.
- Strong communication and interpersonal skills.
- Ability to build strong relationships with internal stakeholders and external customers.
- A collaborative and supportive work environment.
- Flexible work arrangements.
- Opportunities for professional development and growth.
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