
Service Excellence Representative
3 days ago
Job Opportunity: Service Excellence Representative
About the RoleThis position involves managing customer interactions, coordinating services, and optimising employee schedules to ensure seamless delivery of exceptional service.
The ideal candidate will be highly customer-focused, passionate about delivering outstanding results, and possess excellent organisational, problem-solving, and communication skills.
Key responsibilities include:
- Managing inbound and outbound customer communications
- Coordinating services and scheduling employee shifts
- Providing high-quality customer service and resolving queries
- Contributing to process improvements and business growth
Requirements for this role include previous experience in a customer-facing environment, strong verbal and written communication skills, and proficiency in MS Office suite packages. A National Police check and valid driver's licence are also mandatory.
A Certificate III in Customer Engagement or relevant qualifications and on-the-job training are highly desirable. ECH offers competitive salary packaging benefits to reduce your taxable income and enhance your work-life balance.
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