Service Excellence Representative

4 days ago


Adelaide, South Australia beBeeCustomer Full time US$40,000 - US$64,000
Job Title: Service Excellence Representative

As a highly skilled professional, you will provide exceptional service to clients, ensuring their needs are met and exceeded. Your primary objective is to deliver timely and effective resolutions to customer inquiries.

Key Responsibilities:
  • You will be the main point of contact for customers, responding to their inquiries via phone, email, or chat in a friendly and professional manner.
  • Resolve customer complaints and concerns fairly and satisfactorily, upholding the highest standards of customer satisfaction.
  • Provide product information and recommendations to customers, helping them make informed decisions.
  • Collaborate with the sales team to identify customer needs and opportunities, driving business growth and development.
Requirements:
  • Excellent communication and interpersonal skills, enabling you to build strong relationships with customers and colleagues.
  • Able to work in a fast-paced environment, meeting productivity standards while maintaining high-quality performance.
  • Demonstrated knowledge of customer service principles and practices, ensuring delivery of exceptional service experiences.
  • Possess a high school diploma or equivalent; an associate's degree or higher is preferred, demonstrating a commitment to ongoing learning and professional development.


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