Ecommerce Operations Coordinator
3 weeks ago
About Accent Group
Accent Group Limited is a leading retailer of premium activewear and footwear in Australia and New Zealand. We are committed to delivering exceptional customer experiences through our digital platforms.
Job Title: Ecommerce Specialist
We are seeking an experienced Ecommerce Specialist to join our team in Sydney. As an Ecommerce Specialist, you will be responsible for the management and maintenance of our AU & NZ eCommerce Websites.
Key Responsibilities:
- Work closely with the Ecommerce & Marketing Assistant to ensure all products and content are ready to go live on site within a timely manner.
- Understand the products that drive sales for the business and manage and maintain the overall product merchandise strategy to optimize gross profit and increase conversion rate onsite.
- Execute and review website merchandising daily across AU & NZ to drive trade and sell through.
- Brief all digital trade campaigns and website content assets into the creative team and manage execution across the site.
- Build new categories and collections based on trending products and marketing campaigns.
- Execute SEO strategy across both sites, ensuring required updates are made consistently within deadlines.
- End to end management on site to ensure the product, categorization, imagery, copy, pricing and promotional tags are accurate and meet internal guidelines.
- Support the Ecommerce Manager with web development to enhance the online store functionality and customer journey.
- Identify new website functionality opportunities and improvements to current features.
- Work with various departments to ensure we are delivering best in class customer experience.
- Be the first point of contact for the store network and customer service team for operational & product concerns.
- Update daily Ecommerce sales reporting and analysis and provide team updates and insight.
Requirements:
- Demonstrated 4 - 5 years Ecommerce operations coordination or similar role.
- Previous Ecommerce store usage (e.g. Shopify/Magento systems).
- Preferably apparel or footwear retail/wholesale background.
- Strong understanding of apparel and footwear product.
- Analytical skills experience with Google Analytics (or similar).
- Effective written and verbal communication skills.
- Microsoft Suite competency.
- Highly organised with a strong attention to detail.
- Affiliation with Accent Group Core values and 'Make It Happen' attitude.
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