ICT Process Manager: Delivering Exceptional Education Services

2 days ago


Perth, Western Australia Department of Education, Western Australia Full time

About the Role

The Department of Education, Western Australia seeks an experienced ICT Process Manager to join our team in East Perth.

As a key member of our ICT Operations and Customer Service Directorate, you will play a vital role in delivering innovative ICT solutions and high-quality process management services to schools and corporate stakeholders.

You will be responsible for ensuring our corporate systems and online services enable staff and schools to thrive in their unique contexts.

This is a permanent full-time position commencing ASAP, offering a stable and secure career path with opportunities for growth and professional development.

Key Responsibilities

  • Support schools and corporate stakeholders by delivering responsive and high-quality ICT process management services.
  • Collaborate with a team committed to ICT service innovation, enhancing the customer experience, and ensuring operational excellence.
  • Work closely with colleagues to identify and resolve technical issues affecting end users.

What We Offer

We are committed to providing a supportive and inclusive work environment that values diversity, equity, and cultural responsiveness.

Our employees enjoy a range of benefits, including:

  • 11.5% employer contributed superannuation, increasing to 12% by July 2025.
  • Flexible working arrangements to achieve a healthy work-life balance.
  • Generous leave entitlements, including annual, personal, long service, and parental leave.
  • Professional development opportunities and study leave/assistance.
  • Access to salary packaging (in accordance with relevant industrial instruments).

Requirements

To be successful in this role, you will require:

  • An Australian or New Zealand citizen, permanent resident, or valid visa with relevant work rights.
  • A National Criminal History Check clearance.

How to Apply

If you are a motivated and experienced ICT professional looking for a new challenge, please submit your application, including a CV and a statement addressing the selection criteria.

The estimated salary for this role is around $95,000 - $110,000 per annum, depending on your level of experience and qualifications.



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