Senior ICT Systems Consultant
1 month ago
About Our Client
At Professional Search Group, we partner with leading organizations to deliver advanced ICT services that drive digital transformation and legislative compliance.
About the Role
We are seeking a highly skilled Senior ICT Systems Consultant to join our team. As a key member of our team, you will play a pivotal role in maintaining and enhancing our clients' technical infrastructure.
Key Responsibilities
- Systems Management and Optimization
- Oversee the maintenance and optimization of our clients' Citrix IaaS and datacenter environments to ensure 24/7 stability and performance.
- Cybersecurity Leadership
- Lead the remediation of external cybersecurity advisories and contribute to proactive security measures.
- Manage daily security operations, including incident response, vulnerability management, and disaster recovery planning.
- Client Engagement
- Engage with clients to understand their business goals and deliver tailored, secure solutions.
- Ensure client satisfaction through clear communication, issue resolution, and relationship building.
- Technical Leadership and Mentorship
- Provide leadership to the service desk team, driving problem resolution and ensuring a high standard of service delivery.
- Create and maintain detailed process documentation to enable efficient operations.
- Service Delivery and Improvement
- Manage the implementation of technical changes, identify areas for operational improvement, and make strategic recommendations for enhancement.
- Billable Services
- Ensure professional services meet billable targets, focusing on driving improvements in client infrastructure and operations.
Essential Criteria
- Professional IT Certifications (e.g., ITIL, Citrix, Microsoft)
- Strong technical expertise across industry applications, processes, and tools
- Demonstrated leadership and strategic planning skills
- Exceptional communication skills, both written and verbal
- Strong organizational skills and ability to prioritize and multi-task
- Proven ability to drive client engagement and deliver tailored IT solutions
- Comprehensive knowledge of our client's service catalogue
Desirable Criteria
- MBA or advanced degree
- At least five years of relevant experience in a senior consulting or leadership role
- Relevant vendor certifications or qualifications
Professional Growth Opportunities
We believe in fostering continuous learning and professional development. As a Senior ICT Systems Consultant, you will have access to certifications in leading technologies and frameworks, as well as opportunities to participate in industry events and conferences.
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