ICT Systems Support Specialist
1 day ago
Persolkelly is a leading recruitment provider in Australia, delivering top-notch temporary and permanent options for professional, ICT, government, and executive talent.
About the Role
We are seeking an experienced ICT systems support specialist to join our team. As a key member of our support team, you will be responsible for providing high-quality ICT services to our users, ensuring that incidents are resolved efficiently and minimizing impact on our business.
The ideal candidate will have over 2 years of experience in ICT service desk or end-user computing support roles, with a proven track record of excellent IT support and customer service. You will have a strong ability to prioritize tasks, including proficient use of queue processes in helpdesk ticket management to determine job prioritization. Additionally, you will have experience with large-scale deployment rollouts and computer imaging tools such as Intune, SCCM, WDS, and cloning software.
Key Responsibilities
- Provides high-quality ICT support services to users
- Responds to requests for ICT technical assistance
- Assists with systems administration tasks in Windows Active Directory (AD) and Azure AD environments
- Prepares, installs, configures, modifies, and maintains computer hardware and software
- Configures and maintains peripheral devices such as MFDs, printers, scanners, modems, Wi-Fi access points, and MS Teams calling (Soft-Phones)
Requirements
- Over 2 years of experience in ICT service desk or end-user computing support roles
- Proven excellence in IT support and customer service
- Strong ability to prioritize tasks
- Experience with large-scale deployment rollouts and computer imaging tools
- Skilled in managing users in Windows Active Directory (AD) and Azure AD environments
Benefits
We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus additional benefits including:
- Salary packaging
- Professional development opportunities
- A dynamic and supportive work environment
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