Senior Claims Specialist

2 weeks ago


Tweed Heads, New South Wales, Australia Employers Mutual Full time
Employers Mutual - A Leading Workers Compensation and Personal Injury Claims Management Business

EML is a leading provider of workers compensation and personal injury claims management services. Our goal is to support injured workers in their return-to-work journey, ensuring they receive the care and support they need to recover.

We foster a collaborative culture that encourages innovation and employee growth. With over 4,000 dedicated employees across Australia, we provide ongoing support and development opportunities for our team members.

The Opportunity

As a Senior Claims Manager with Employers Mutual, you will play a key role in providing coaching and handling escalations. You will collaborate with medical professionals, employers, brokers, and other stakeholders to create effective Return to Work strategies.

  • Proactively manage a portfolio of workers compensation claims to achieve optimal outcomes.
  • Collaborate with stakeholders to develop and implement Return to Work plans.
  • Assist workers and employers throughout the claim process, providing support and managing expectations.
  • Assess liability and recovery aspects relevant to legislation or policies.
  • Provide coaching and mentoring to team members as needed.
About You

To succeed in this role, you will require:

  • Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme.
  • An empathetic and resilient approach to supporting customers.
  • Strong written and verbal communication skills.
  • A high attention to detail and accuracy.
  • Excellent stakeholder engagement and management skills.
  • A team player who can work collaboratively and independently.
What We Offer

We are an equal opportunity employer committed to diversity and inclusion. Our benefits package includes:

  • A vibrant and innovative team culture.
  • Flexibility to work from home when fully trained.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Annual tenure and performance-based recognition rewards.
  • Comprehensive learning and development support.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus superannuation.

We value our people and are committed to supporting their professional development and well-being.



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