Community Bank Penola Customer Experience Specialist

2 days ago

Sydney, New South Wales, Australia Bendigo and Adelaide Bank Full time
About Bendigo and Adelaide Bank

We're a bank that's big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders.

At Bendigo and Adelaide Bank, we believe in supporting our customers, giving back to our communities, and making a positive impact. As a key member of our Community Bank Penola branch, you'll play a vital role in helping us achieve our goals.

Job Summary

This is an exciting opportunity to join our team as a Customer Service Officer, providing exceptional customer service and support to our customers. As the face of our branch, you'll be responsible for handling customer transactions, educating them on our online platforms and tools, and recommending our products and services to help them achieve their financial goals.

Key Responsibilities
  • Provide exceptional customer service and support to our customers
  • Handle customer transactions, including cashing cheques, depositing funds, and processing withdrawals
  • Educate customers on our online platforms and tools, including internet banking and mobile banking
  • Recommend our products and services to help customers achieve their financial goals
  • Work collaboratively with other team members to achieve sales targets and provide excellent customer service
Requirements
  • Extensive experience in a customer service environment
  • Demonstrated competence in achieving consistent sales results
  • An ability to confidently talk to customers face-to-face and over the telephone
  • An eagerness to understand and share with others what makes our bank different
  • Experience in the banking and finance industry - a plus but certainly not essential
What We Offer

We offer a competitive salary package, including:

  • $65,000 per annum (pro rata)
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The opportunity to make a real difference in the lives of our customers and community

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