Service Execution Team Leader

6 hours ago

City Of Greater Dandenong, Australia IKEA Full time
About this role

We are seeking a highly skilled and experienced Service Execution Team Leader to join our team at IKEA. As a key member of our operations team, you will be responsible for overseeing the daily operations of our Service Execution team, ensuring high-quality service delivery and efficient execution of tasks.

Key responsibilities:

  • Accountable for overseeing the team's performance to ensure high-quality daily operations in Service Execution.
  • Responsible for efficient staging and preparation for last mile deliveries and loading operations.
  • Ensure the required handover and loading capacities to the Transport Service Provider.
  • Manage inventory and handling in compliance with IKEA's applicable frameworks and guidelines.
  • Take the lead in identifying, recruiting, retaining, and developing talent within the Service Execution team.
  • Manage and support the day-to-day operations, tasks, and co-workers of the Service Execution team.
  • Ensure that you and your team possess a safety mindset, working in compliance with the IKEA standard operating procedures, Code of Conduct, and local legislation relating to health, safety, and security.

Requirements:

  • Passionate about ensuring we meet our customers in the best way and securing excellence in Service Execution operations.
  • A people's person, with proven experience leading and developing teams.
  • Sound computer literacy and understanding of Microsoft Office suite/apps.
  • Exceptional communication skills, able to build relationships, collaborate, and effectively influence and manage internal/external stakeholders.
  • A forward thinker who works calmly under pressure, taking ownership of quick decisions and problem-solving.
  • Comfortable working a mix of strategic, tactical, and operational tasks.
  • Good self-awareness and a safety mindset, leading yourself and others to provide a safe working environment, while delivering results.

About IKEA:

We are a global home furnishings company that is passionate about creating a better everyday life for the many people. We believe in equality, diversity, and inclusion, and we are committed to creating a positive impact on people, society, and the planet.

What we offer:

  • Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community, and much more.
  • 24/7 access to our Employee Assistance Program for health and wellbeing support.
  • 15% Co-worker discount.
  • Low-cost nutritious meals, including complimentary drinks in our Co-worker restaurant.
  • Co-worker uniform provided.
  • Free Co-worker parking.
  • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping, and travel across Australia & New Zealand).
  • Bonus programme (where eligible).
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible).

How to apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.

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