Senior Customer Experience Manager

21 hours ago


Newcastle, New South Wales, Australia beBeeGrowth Full time $80,000 - $95,000
Job Overview

The Assistant Store Manager plays a pivotal role in delivering exceptional customer experiences and driving store performance, maximizing sales opportunities and optimizing inventory.

Key Responsibilities:
  • Customer Engagement: Coach and inspire team members to create memorable interactions, building brand loyalty and customer satisfaction through personalized service.
  • Business Growth: Analyze data and reports to identify areas for improvement, streamline operations for maximum profitability, and prioritize tasks for optimal return on investment.
  • Operational Excellence: Foster a positive, motivating environment that encourages high performance and employee growth through feedback, coaching, and training, ensuring efficient use of resources.
What We Offer:
  • Quarterly bonuses for Store Managers and Assistant Managers
  • Global business opportunities with top sports fashion brands
  • Internal progression through our rapid expansion (10+ stores per year)
  • Comprehensive training and development programs
  • Annual conference in Sydney for senior leaders
  • Career advancement across Retail, Support Office, and Distribution Centre roles
  • Staff discount and access to Employee Assistance Program & Mental Health champions
  • Anniversary gifts and paid parental leave for full-time employees

  • Customer Service

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