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Senior Customer Experience Manager

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Newcastle, New South Wales, Australia beBeeCustomerService Full time $62,000 - $96,000

We are seeking a highly skilled Service Delivery professional to join our operations team. As a key member, you will be responsible for providing exceptional customer service in a scheduled contact centre environment.

You will interact with customers over the phone, assisting them in meeting their tax, superannuation and registration requirements. You'll also process account activities received through various channels, including phone, paper, web-chat, email and online portals.

Using sound judgment and relevant policies and procedures, you will inform your decision making and ensure accurate recording of outcomes, actions and agreements.

You will work collaboratively as part of a team, sharing your knowledge to resolve issues and contribute to continuous improvement.

These roles may be offered on an ongoing or non-ongoing basis in various locations across Australia.