Customer Service Coordinator Australia Wide

1 week ago


Saint Leonards, Victoria, Australia Tomra Full time

Company Overview

TOMRA is a leading provider of reverse vending technology, enabling the collection of used drink containers and promoting clean loop recycling.

We operate across Australia, with over 320 collection points in NSW and state-of-the-art Recycling Centres in Queensland, Northern Territory, Western Australia and Victoria.

Salary

The base hourly rate for Adults is $28.69 excluding loading and penalties.

Job Description

As a Service Centre Operator at TOMRA, you will be working in a team-based environment to monitor our collection points and systems across Australia, providing quality support and service to business partners, customers, technicians and field service teams.

You will work on a shift-based roster, located in the TOMRA Sydney office in St Leonards, and will be responsible for:

  • Providing hotline technical support to partners and colleagues in the field
  • Assisting with customer queries and complaints
  • Monitoring systems and running diagnostics via a web-based portal
  • Interacting with technicians, colleagues and partners visiting sites
  • Analysing anomalies and taking corrective actions
  • Performing configurations and changes to machines remotely online
  • Coordinating onsite maintenance and repairs

Required Skills and Qualifications

To be successful as a Service Centre Operator, you will have:

  • A passion for customer service
  • Good time management skills
  • Strong communications skills
  • High attention to detail
  • Adaptability
  • A team mentality
  • Competence with technology

Benefits

TOMRA offers a dynamic and supportive work environment, with opportunities for growth and development.

Job Location



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