Customer Service Representative
6 days ago
About Our Service Centre
TOMRA's Service Centre is the hub of our collections operations across Australia. Our team of experts works collaboratively to monitor collection points, provide quality support, and ensure seamless interactions with business partners, customers, and field service teams.
Your Role
As a Service Centre Operator, you will be part of a dynamic team that thrives in a fast-paced environment. You will provide technical support to partners and colleagues, assist with customer inquiries, and monitor systems to ensure optimal performance. Your strong communication skills and attention to detail will be essential in driving success.
Key Responsibilities
- Provide hotline technical support to partners and colleagues in the field
- Assist with customer queries and complaints
- Monitor systems and run diagnostics via a web-based portal
- Interact with technicians, colleagues, and partners visiting sites
- Analyse anomalies and take corrective actions
- Perform configurations and changes to machines remotely online
- Coordinate onsite maintenance and repairs
What We're Looking For
We're seeking a talented individual with a passion for customer service, strong time management skills, and excellent communication abilities. If you're a team player with a keen eye for detail and a commitment to delivering high-quality results, we'd love to hear from you.
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