Service Centre Operations Professional NSW
3 days ago
This is a full-time role in a business operating 7 days a week with a Service Centre open between 7:00am - 10:00pm daily.
The Service Centre serves as the nerve-centre of the TOMRA operation, remotely monitoring systems throughout NSW to minimise downtime and coordinate onsite maintenance and repairs, while providing Australia-wide customer service. The role requires interfacing with partners, technicians, and customers, promoting collaboration and teamwork.
You will be located in the TOMRA Sydney office in St Leonards and work on a shift-based roster.
Key Responsibilities:
- Provide hotline technical support to partners and colleagues in the field
- Assist with customer queries and complaints
- Monitor systems and run diagnostics via a web-based portal
- Interact with technicians, colleagues, and partners visiting sites
- Analyse anomalies and take corrective actions
- Perform configurations and changes to machines remotely online
- Coordinate onsite maintenance and repairs
Requirements
To excel as a Service Centre Operator, you will have:
- A passion for delivering exceptional customer service
- Strong time management skills
- Effective communication skills
- Attention to detail
- Adaptability
- A collaborative mindset
- Proficiency with technology
What You'll Enjoy
As a Service Centre Operator, you will experience a dynamic work environment with opportunities to grow and develop your skills. With a competitive salary ranging from $80,000 to $110,000 per annum, depending on experience, you will be well-compensated for your expertise.
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