Help Desk Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeServiceDesk Full time $100,000 - $120,000
Job Summary:

We are seeking a skilled IT professional to fill the role of Service Desk Analyst. As a key member of our global support team, you will be responsible for delivering top-notch service to our clients.

Key Responsibilities:

  • Provide proactive support to multiple client engagements simultaneously.
  • Ticket Management: track, assign and resolve customer issues within agreed SLA times while maintaining accurate documentation.
  • Collaborate with other support specialists globally to ensure seamless service delivery.
  • Interact directly with customers to meet their needs and deliver results efficiently.
  • Evaluate, prioritize and provide technical support for incoming requests via various channels.
  • Create, update and close out service requests in accordance with published SLAs.
  • Exercise sound judgment to determine when escalating calls and high-impact incidents require attention.

Requirements:

  • Minimum 2 years of experience as a Service Desk Analyst in a SaaS application environment.
  • Minimum 2 years of experience in the software industry, preferably working for a business systems vendor in areas such as WMS, CRM, POS or ERP.
  • Understanding of data interchange formats such as JSON and XML.
  • Proficiency in MS Excel.
  • Basic understanding of networks and networking.
  • Experience following data flows and structures, ability to trend and report on incidents.
  • Experience with service desk management tools (Zendesk, ServiceNow or similar).
  • Experience working with O365, Jira and MS SharePoint.

Ideal Candidate:

  • Team player who can work effectively autonomously.
  • Effectively manage stakeholders and provide exceptional customer service.
  • Self-motivated and result-oriented with effective written and verbal communication skills.
  • Ability to influence and negotiate with great presentation skills.
  • Facilitate and resolve conflicts diplomatically.
  • Excellent analytical and problem-solving skills.
  • Demonstrate flexibility and willingness to contribute additional hours as needed to support business operations.

  • Help Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $80,000

    Job Title: Help Desk SpecialistWe are seeking an experienced and customer-focused Help Desk Specialist to join our team.

  • Help Desk Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $60,000 - $90,000

    Help Desk Support Specialist OpportunityJob DescriptionThis is an exciting opportunity to join our organization and provide exceptional technical assistance to our staff.The ideal candidate will have recent experience in a Help Desk role, providing customer support for all IT services, and will possess excellent problem-solving skills.Key responsibilities...

  • Help Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Part time $30,000 - $32,000

    Job Title: Help Desk SpecialistLocation: Sydney, AUThis role is ideal for individuals with recent experience in handling customer inquiries via phone in a corporate setting. As a part-time Help Desk Specialist, you will be responsible for tracking delivery statuses using SAP and coordinating issues with logistics providers.The ideal candidate will possess...

  • Help Desk Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $100,000

    Job Title:Help Desk SpecialistDescription:We're seeking an IT professional to join our team as a Help Desk Specialist. As a key member of our technical support staff, you will be responsible for providing high-quality customer service and technical assistance to end-users.Main Responsibilities:Troubleshoot and resolve IT issues and requests in a timely...

  • ICT Help Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeICT Full time $68,680 - $85,940

    **Help Desk Specialist Position Available**We are seeking a skilled professional to fill our ICT Helpdesk Officer role, working on a six-month contract with potential for extension or long-term placement.The ideal candidate will have at least one year of experience in Level 1 help desk support, with expertise in O365, Active Directory, Outlook, and MS Teams....

  • Help Desk Specialist for IT Infrastructure

    1 week ago

    Sydney, New South Wales, Australia beBeesupport Full time $90,000 - $115,000

    **Job Overview:**We are seeking an experienced Help Desk Specialist to provide technical support and assistance with hardware and software infrastructure for our organization.**Key Responsibilities:**

  • IT Help Desk Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $81,900 - $105,891

    Help Desk Support SpecialistWe're seeking a Help Desk Support Specialist to join our team, providing technical assistance and support to internal users. The ideal candidate will have experience in troubleshooting complex issues, providing excellent customer service, and working effectively in a team environment.Key Responsibilities:Provide hardware and...

  • Help Desk Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeSupport Full time $85,000 - $115,000

    Job Summary We are seeking a skilled Help Desk Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our customers via various channels including web, chat, email, and direct telephone support. Key Responsibilities • Resolve technical cases created by customers looking for help to...

  • Help Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $115,000

    Job DescriptionAs a Help Desk Specialist, you will be the first point of contact for customers experiencing technical issues. Your primary objective is to provide timely and effective support, ensuring that customers receive the assistance they need to resolve their problems efficiently.Your key responsibilities will include:Logging customer contacts as...

  • Help Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $60,000 - $80,000

    Technical Support Specialist Job DescriptionThis role involves providing technical assistance to computer system users, resolving problems and answering questions. The Technical Support Specialist will be responsible for diagnosing, troubleshooting and resolving desktop, laptop, printer, computer hardware and software issues.Key Responsibilities:Monitor,...