Exceptional Customer Support Professional

5 days ago


Brisbane, Queensland, Australia The Smith Family Full time

About The Smith Family

We are a national children's education charity working to overcome educational inequality caused by poverty. Our vision is a world where every child has the opportunity to change their future, no matter their circumstances.

Job Description

We are seeking an Exceptional Customer Support Professional - Education Advocate to join our Learning for Life Contact Centre team in Brisbane CBD. Reporting to the Team Leader, you will provide exceptional customer service to families, respond to enquiries, and work collaboratively with volunteers and staff.

Key Responsibilities

  • Provide accurate reporting and data entry on customer service related work
  • Gather and record feedback from callers to help improve the family experience
  • Identify opportunities for proactive customer support and digital assistance
  • Support volunteers and other staff within the broader team

About You

We are looking for someone with strong customer service experience, preferably in a contact centre setting. You will have excellent interpersonal skills, communication skills, and attention to detail. Ability to work as part of a team and independently is essential.

Benefits

As an employee of The Smith Family, you can expect flexible work options, salary packaging, career opportunities, inclusive leave options, and a comprehensive care and safety platform.

What We Offer

  1. A competitive estimated salary of $70,000 - $90,000 per annum
  2. Flexible work arrangements, including telecommuting and compressed hours
  3. Opportunities for professional development and training
  4. An inclusive and supportive workplace culture


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