Customer Banking Support Professional
3 weeks ago
Role Overview
We are seeking a Customer Banking Support Professional to join our team and contribute to delivering outstanding customer experiences.
Key Responsibilities
- Provide exceptional customer service and support through face-to-face and digital interactions.
- Assist customers with general banking transactions, answer questions, and resolve queries.
- Build personal connections with customers through meaningful conversations and identify opportunities to enhance their financial wellbeing.
- Work collaboratively with customers to use in-branch technology and digital banking options.
- Complete Financial Health Checks to assess customers' financial needs and provide tailored solutions.
- Process applications for personal loans, credit cards, and associated products.
- Utilize tools to capture customer feedback and take action to correct service breaks and drive improvement.
- Participate in continuous training and development to support career aspirations.
Requirements
- Passion for delivering outstanding customer service with every interaction.
- Ability to have great conversations and confidence to ask challenging questions.
- Problem-solving attitude and curiosity in finding the right solutions.
- Open approach to learning new things and goal-oriented.
- Ability to work collaboratively as a team to deliver a seamless customer experience.
We are committed to creating an inclusive work environment where everyone can thrive.
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