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Bilingual Technical Support Engineer

1 month ago

Sydney, New South Wales, Australia Ec&I Partners Limited Full time

About the Role:

We are seeking a highly skilled Bilingual Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing remote troubleshooting and first-line technical support to Japanese and English-speaking clients.

Key Responsibilities:

  • Provide remote troubleshooting and first-line technical support to Japanese and English-speaking clients.
  • Offer customized product recommendations and solutions for complex mechanical issues.
  • Analyze product design, conduct technical evaluations, and recommend improvements.
  • Collaborate with sales and customer service teams to enhance customer satisfaction.
  • Create and deliver technical presentations via webcasts or other remote technologies.
  • Prepare technical data, research information, and create Bill of Materials for projects.
  • Conduct technical training for internal teams.

Requirements:

  • Fluent in both Japanese and English (B2B communication skills highly valued).
  • Degree in Mechanical Engineering or a related technical field.
  • 3+ years of experience in industrial sales/support or industrial equipment specification.
  • Strong mechanical aptitude with the ability to explain complex concepts clearly.
  • Proficient in MS Office and 2D/3D CAD software.
  • Excellent problem-solving, logical thinking, and interpersonal skills.
  • Self-driven, team-oriented, and able to manage multiple tasks efficiently.

What We Offer:

  • Competitive salary and benefits.
  • Opportunity for career development and growth.
  • Generous training and development opportunities.
  • Possibility of visa sponsorship based on experience and language proficiency.

Location:

This role is based in Melbourne North and requires own transportation.

Working Hours:

Ordinary Hours of Work are an average of 40 hours per week.