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Korean/English Technical Support Specialist

1 month ago

Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time
Job Title: Bilingual Senior Technical Support Engineer

We are seeking a highly skilled Bilingual Senior Technical Support Engineer to join our team in Sydney. As a key member of our Global Technical Support team, you will be responsible for managing and resolving challenging issues for our partners and customers.

Key Responsibilities:

  • Working with customers directly to manage and resolve challenging issues for the client's partners and customers.
  • Strong analytical and troubleshooting ability in resolving technical cases created by customers looking for help to answer technical questions about the client software and platform.
  • Good understanding of analysing log files and standard debugging concept.
  • Gain an understanding of the ITSM platform and all core functionality.
  • Analyse data with a view to isolate the potential cause of the issue.
  • Ability to work with high-value customer administrators and developers and accomplish personal and group goals.
  • Some familiarity in incident, problem, and change management as well as knowledgebase management, defect and escalation management.

Requirements:

  • Fluent in both Korean and English (written and verbal), and previously worked in a cross-skilled role providing English and Korean Support.
  • Strong Application Support/Front-end/Web support experience (preferably web-based products or e-commerce) and strong ability to troubleshoot difficult technical issues.
  • Worked with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
  • Familiarity working with Java or similar backend programming languages.
  • Good understanding of ITSM practices.

What We Offer:

  • An exciting and innovative tech culture.
  • State-of-the-art facilities.
  • A very supportive and collaborative environment.
  • Strong growth projectory.
  • The opportunity for perm conversion.

Requirements:

  • Must be local to Sydney.
  • Perm Residents or Citizens (for Perm conversion).